Our Case Studies

Greg from Light Trail was fantastic in helping us understand and progress through the B Corp certification process. From the outset he helped us approach it in a logical manner, ensuring we engaged our entire team and worked on the most impactful areas for our business. Greg helped us understand the process, the philosophy behind the assessment questions and how to integrate it into our approach for evaluating our performance. By being responsive to our questions and committed to understanding our unique organization and its values, he enabled us to progress quickly and effectively toward certification. I would highly recommend Light Trail if you are looking to improve your business, align its performance to your purpose and ultimately if you are looking for help in becoming a certified B Corp.

Light Trail steered the International Society of Nephrology (ISN) through a time of change. After a detailed assessment of all aspects of the ISN, over two and half years they worked closely and responsively with staff and voluntary leadership to help redefine the ISN’s vision, mission and values, develop a comprehensive strategic plan, institute a new governance structure and work practices, and support staff and leaders. Light Trail’s contribution helped to strengthen and modernise the ISN.

On each project that we engaged with Light Trail, their knowledge, expertise and experience ensured they were consistently on-target with their approach to understanding the issues, aligning employees toward a common set of objectives and developing a plan to achieve those objectives. They developed strong and respectful relationships with our employees, were collaborative in their methods for determining the best course of action and were highly effective in addressing the issues and achieving organizational and operational improvements in each project they worked on with our organization.

Greg and Steve at Light Trail were able to bring members together around common goals, clarify purpose and resources and develop processes that put our teams in a great position to implement. They bring complementary skills to managing teams, and unlike many ‘cookie-cutter’ strategic planners, truly are committed to understanding the values and principles of the organization and working with the team until they are comfortable with completing the implementation. I would highly recommend Light Trail if your organization is wanting to better understand optimal function/ structure relationships and achieve its goals.

Surrey Libraries engaged Light Trail to support the launch of a new service delivery model. Undergoing this transformational organizational initiative is exciting and overwhelming. Greg and Steve have helped us with this initiative over two years, providing strong support to our team. They’ve guided us to focus on connecting the initiative to strategy, linking to our purpose and values. They’ve helped draft communications and implementation plans, and conducted assessments of progress. They’ve coached our team leaders, providing tactical tools and templates to build organizational capability and capacity. They listen, observe, and adapt their approach to our needs. Implementation was complicated further by the pandemic, and the initiative was paused for several months. Light Trail was there for us immediately when we resumed. I’ve appreciated the professionalism and high quality service we’ve received from Light Trail.