Case Studies > Brightside Homes
Brightside Community Homes
Over 65 years later and with a larger community impact, including seniors, families and people with disabilities, Brightside serves over a thousand residents as a private-sector, non-profit organization. Managing 26 properties with nearly 1,000 homes in Vancouver and assets of nearly $250 million, it is one of British Columbia’s largest housing societies.
By instigating change in line with the purpose of the organization and being sensitive to manage important transitions in the organization and within its leadership, it’s possible to set new standards that drive bigger ambitions, better outcomes and build greater positive impact in the community.
Greg and Steve joined the Board of Brightside with the goal of helping create positive change to benefit the community. As Directors, and later as Board Chair and Secretary/Treasurer they held key positions within the organization and were able to encourage thinking that helped steer the organization to new levels of expectation.
Additionally, they brought their consulting and advisory expertise to Brightside, instituting a strategic planning framework, providing leadership and change support, as well as being integral to the selection and transition of new leadership.
“Brightside Community Homes is a wonderful organization providing affordable homes and support within the Vancouver community. Their work is focused on such fundamental outcomes and delivered in such a caring and considerate way, that it enables people to feel safe and secure while living happy and healthy lives. We are so lucky to be part of building and growing such a fantastic community service organization that is helping drive the affordable housing sector and having huge positive impact for many vulnerable people.”
Light Trail’s Solutions
We introduced a Diversity, Equity & Inclusion program, working with our trusted partners at LedaHR that is still moving Brightside along a journey to build a sense of belonging across the organization. This is also driving representation of more diverse perspectives and experiences in key leadership roles, both within staff and at the Board table, ensuring the people at Brightside are a better representation of the communities they serve.
Leadership Support and Transition
Steve worked with each senior manager to focus on increasing their impact with their strengths, identifying opportunities for personal development and growing teamwork and togetherness. We also helped all staff understand team communication and listening styles improving overall work effectiveness.
Light Trail & Brightside
The senior leadership team became engaged with the strategy, built confidence in aligning the organizational structure with achieving the strategic priorities, and focused work driven by key objectives. This helped bring a common sense of purpose, all aligned through a cohesive strategic framework.
Being clear of the boundaries between Board and staff, we supported the leadership on this journey of change, enabling them with the tools and techniques that built capability and helping them connect the dots across the organization into a cohesive set of actions that will lead to longer-term sustainment.