Their vision is one of a literate, inclusive, thriving city, and they are focused on their mission of connecting people, sparking curiosity, and inspiring learning.
Light Trail partnered with the leadership team at Surrey Libraries throughout the planning, preparation and implementation of their new service model, a key strategic initiative. Understanding of the culture, job changes and community impact provided Light Trail with the foundation to redesign the organizational structure and staff roles.
Involving, engaging and communicating with staff throughout the journey built commitment, and training secured new skills to meet the revised expectations. Light Trail acted as a guide throughout each stage of the changes, balancing teaching and doing with both the leadership team and staff to increase capabilities and effectiveness.
“We saw Surrey Libraries as a really important community organization. Their purpose and services provide the heart of the community as a welcoming and inclusive space for people to meet, engage and learn. It was important to us their positive impact.”
Light Trail’s Solutions
Organizational and Service Model Review
Organizational and Team Effectiveness
Light Trail & Surrey Libraries
They’ve guided us to focus on connecting the initiative to strategy, linking to our purpose and values. They’ve helped draft communications and implementation plans and conducted assessments of progress. They’ve coached our team leaders, providing tactical tools and templates to build organizational capability and capacity. They listen, observe, and adapt their approach to our needs.
Implementation was complicated further by the pandemic, and the initiative was paused for several months. Light Trail was there for us immediately when we resumed. I’ve appreciated the professionalism and high-quality service we’ve received from Light Trail.”